Cancellation Policy

All appointments will be held with a credit card. We understand that life happens and sometimes you’ll need to cancel or reschedule an appointment. No problem! We just ask that you give us a minimum of 24-hour’s notice so we can accommodate other guests who are waiting to get pampered. For appointments cancelled with less than a 24-hour notice, a 25% cancellation fee will apply. For missed appointments without a cancellation call, you will be charged for the full price of the service. If your appointment was part of a pre-purchased package or deal, it will be forfeited.

Inclement Weather Policy

In case of inclement weather: snowstorm (snow or ice) it is our policy that the safety of clients and our staff is our paramount importance. In such a case, we reserve the right to reschedule appointments to such a time it will be safe to travel.

Terms of Service Policy

Bellevue Massage Spa reserves the right to substitute operators/therapist for a scheduled client session when necessary.
Bellevue Massage Spa reserves the right to refuse service to anyone acting in an unmannerly way or is exhibiting unprofessional or disrespectful behavior.
We will return phone calls within the 24hour period for any voice messages. When leaving a phone message, the client needs to include their name, contact phone number, email address, preferred date and time for contact, and the required service.
Spa Services are offered through appointments only.

Return Policy

We hope you love everything you order from BellevueMassageSpa.com. Unfortunately and without exception, we cannot accept any returns on skincare products that have been opened.

Should you be less than happy with anything else you’ve ordered, please return it to Bellevue Massage Spa within 15 days with your original receipt, and we’ll be happy to refund your purchase or send a replacement product. When items are purchased as a set, we can only accept returns of complete sets, not individual items. Gift certificates are refundable 30 days from date of purchase with receipt. All refunds are credited to the original pay method. No cash refunds.

When sending your package please follow these guidelines:

Within the US:  Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries. Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.

Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will not be accepted by Bellevue Massage Spa.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

Address for returns, send all returns to:

Bellevue Massage and Spa
138 105th Ave NE
Bellevue WA 98004
Attn: Returns Department

Privacy Policy

We respect your privacy and want to ensure that you do not receive spam as a result of your contact with Bellevue Massage Spa to safeguard your personal information as a matter of principle in our commitment to your right to privacy. Your personal information is accessible only by Bellevue Massage Spa and is never sold, distributed or shared with any third party companies or organizations. We use the contact information you provide to us for the sole purpose of providing our services and products to you and for the purpose of answering any inquiries you have.

Our Use Of Cookies

Our website may make use of cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website. We use Google Analytics for web site traffic analysis, which maintains non-identifiable statistics on web site visits. Your browser settings may allow you to block these cookies, if you wish. If you have any questions regarding our privacy policy please contact us.

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The information, products, services and materials contained in this web site are protected by applicable copyright and trade mark law.

2. Disclaimer

  1. The information on Bellevue Massage and Spa’s web site are provided “as is”. Bellevue Massage and Spa makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Bellevue Massage and Spa does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

3. Limitations

In no event shall Bellevue Massage and Spa or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Bellevue Massage and Spa’s Internet site, even if Bellevue Massage and Spa or a Bellevue Massage and Spa authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Revisions and Errata

The materials appearing on Bellevue Massage and Spa’s web site could include technical, typographical, or photographic errors. Bellevue Massage and Spa does not warrant that any of the materials on its web site are accurate, complete, or current. Bellevue Massage and Spa may make changes to the materials contained on its web site at any time without notice.

5. Links

Bellevue Massage and Spa has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Bellevue Massage and Spa of the site. Use of any such linked web site is at the user’s own risk.

6. Site Terms of Use Modifications

Bellevue Massage and Spa may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

7. Governing Law

Any claim relating to Bellevue Massage and Spa’s web site shall be governed by the laws of the State of Washington without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

(last update: February 2014)